3sHealth · AMS · v2.1

AI Operator Licence Program

A mandatory certification program ensuring every AMS team member who uses AI tools understands what AI can and cannot do, protects 3sHealth data, identifies errors and bias, and stays accountable for AI-assisted work.

Mission
Ensure every AMS team member who uses AI tools is trained, certified, and accountable — enabling innovation while protecting data, operations, and stakeholder trust.

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The opportunity

Why this program exists

AI is on every platform AMS supports

Oracle Fusion 26A/26B ships with AI agents for finance, procurement, and HCM. Microsoft 365 Copilot is rolling out across the organization. ServiceNow is adding AI-powered ticket routing, Now Assist, and Virtual Agent.

The real risk isn't AI adoption — it's outpacing training

Governance structures exist around AI but have not yet been formalized into a structured training and certification framework. Without that, AI use outpaces accountability — leading to data exposure, compliance gaps, and loss of stakeholder trust.

Certification framework

Four tiers · one path

Every AMS team member starts at Tier 1. Subsequent tiers unlock role-specific tools and responsibilities.

Tier 1

Awareness

Foundational understanding of AI, its risks, and AMS-specific privacy and accountability rules. The mandatory starting point for everyone.

Audience: All AMS staff
Duration: ~2 hours (self-paced)
Renewal: Annual
Prerequisite: None
Assessment: 20 MCQ · 80% pass
Tool access: None — awareness only

Tier 2

Practitioner

Hands-on training on the specific AI tools used in your role. Adds depth on data classification, FACTS verification, and tool-specific workflows.

Audience: Daily AI users — analysts, service desk, dev teams
Duration: 8 hours (2 × 4-hour blended)
Renewal: Annual
Prerequisite: Tier 1
Assessment: Practical + written · 70%
Tool access: Role-specific approved tools

Tier 3

Champion

Train-the-trainer plus admin responsibilities. Champions support their teams, monitor adoption, and feed back into the program.

Audience: AMS team leads & managers
Duration: 16 hours (4 × 4-hour instructor-led)
Renewal: Biannual
Prerequisite: Tier 2 + nomination
Assessment: Capstone + presentation
Tool access: All approved tools + admin surfaces

Tier 4

Governance

Strategic and policy view. Tier 4 holders evaluate new tools, set retention rules, and decide what reaches the approved register.

Audience: AMS leadership, Steering Committee reps
Duration: 24 hours (6 × 4-hour intensive)
Renewal: Biannual
Prerequisite: Tier 3 (or exemption)
Assessment: Policy deliverable + simulation
Tool access: Full + governance & configuration

Curriculum mapping

Eight AUP principles · taught across the tiers

The program is the training and enforcement mechanism for the 3sHealth AI Acceptable Use Policy. Every AUP principle maps to specific curriculum content.

Know what AI is

Plain-language definitions, types, what AI is not.

Tier 1 · M1.1, M1.3

Use AI lawfully and responsibly

FOIP, HIPA, LA FOIP, PIPEDA — applied to AI inputs and outputs.

Tier 1 · M1.4 · Tier 2 · M2.5

Use AI securely

Data classification, tenant boundaries, the approved tool register.

Tier 1 · M1.4 · Tier 2 · M2.4

Maintain meaningful human control

The human-bookend model — human start, AI middle, human end.

All tiers · core

Understand the AI lifecycle

Tool evaluation, governance, decommissioning.

Tier 3 · M3.2 · Tier 4 · Session 2

Use the right AI tool for the task

Risk classification, tool approval matrix.

Tier 2 · M2.3 · Tier 3 · M3.2

Use AI openly and transparently

Disclosure requirements, AI-assisted documentation conventions.

Tier 2 · M2.5

Ensure required skills

Certification-before-access — the AUP enforcement model.

Entire program

The AUP data classification

Four classes · four different rules

Public

Permitted in any approved AI tool.

Internal

Only organization-approved AI tools. External / public-cloud AI tools prohibited.

Confidential · PHI · PII

Must not be processed in external AI tools. PHI requires de-identification unless explicit, documented consent.

Restricted

Must not be processed in any AI tool. Under active review by the AI Steering Committee.

Taught in Tier 1 Module 1.4 · drilled hands-on in Tier 2 Module 2.4.

Questions

Frequently asked

Why a 'licence' for AI?

You don't need to be a mechanic to drive a car, but you do need a licence — because driving is useful, common, and consequential when done badly. The same is true of AI at work.

What if I already have an external AI certification?

Google AI Essentials, Microsoft AI Fundamentals, and similar may qualify you for Tier 2 equivalency. Tier 1 is still required because it covers 3sHealth-specific content — the AUP, Saskatchewan privacy law, AMS platform examples, and incident reporting.

What happens if my certification expires?

Expired certification results in access revocation within 24 hours, integrated with Active Directory. Renewal is annual for Tiers 1 & 2, biannual for Tiers 3 & 4.

Who governs the program?

The AUP is a child policy under the AIGC AI Policy — the overarching governance for AI across Saskatchewan's health system. The AI Steering Committee maintains the approved tool register and evaluates new tools.

What is the pilot scope?

The AMS Application Services Management team is the first cohort, managing Oracle Fusion, ServiceNow, and M365. Target: first certified users within 90 days.

Ready to start?

Tier 1 is the prerequisite for everything else

~2 hours of self-paced learning. Five modules. One 20-question assessment. 80% to pass. Three attempts.

Open Tier 1 →